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Frequently asked questions.
Bidding
Sign in, open the lot you want, and confirm your bid at the prompted increment. Your Ta2meen deposit is checked automatically before the bid is accepted. Bids cannot be retracted once accepted by the system.
You receive an in-app notification the moment another collector bids above you. Your held Ta2meen deposit stays in escrow in case you choose to bid again, and is returned by the deposits desk after the session closes.
The activity feed on a lot page shows each bidder's display name beside their bid amount. If you prefer not to be recognised, set a neutral display name on your profile before bidding. Bid amounts are always public.
Every lot closes at the exact time published on the lot page. Bids placed in the final seconds still count if they reach the server before the close timestamp.
Deposits and payment
A 10% security deposit held against every accepted bid. Full detail is on the Authenticity page. The deposit sits in a licensed escrow account. After the session closes, the deposits desk returns the deposit unless your bid wins, in which case it is applied against the final invoice.
Settlement is due within seven calendar days of invoice. Your Ta2meen deposit is applied against the final invoice automatically, and you pay the balance by bank transfer or the card method used at registration.
Open your deposits page to see every Ta2meen held, released, or applied against a winning bid, with a full timestamped history.
Account and authentication
Identity verification is a compliance requirement for any platform handling high value transactions. It also lets us guarantee that every bid in the room is from a real, vetted collector.
Every lot passes through a six step workflow documented on the Authenticity page, including in house specialist review, third party certification, and published condition reports.
Use the forgot password link on the sign in page. A reset link is emailed within a few minutes. If you do not receive one, check your spam folder, then open a support ticket below and we will reset the account manually.
Still need help?
Describe what you are experiencing. Include any lot or order reference you have. A specialist from the relevant department will reply within one business day.